Job Description: Amazon is seeking an exceptionally talented, innovative, extremely hands-on, customer-obsessed HR leader with a passion for establishing and developing first-class HR strategies. Job Responsibilities: Provide expert input to your client groups as well as the HR team in terms of employment legislation, policies and practices Maintain a strong focus on employee relations, performance … Read more
Job Description: Acts as the guardian of all internal manuals and technical information; manages the editing, updating, distributing and archiving of all related manuals and documents in accordance to with Air Arabia policies and procedures, GCAA/CAA and IOSA regulations. In coordination with Publications peer/s, administers and maintains an effective electronic system for publications, regulations, and documents ensuring a … Read more
Job Description: Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity, identifies gaps and recommends solutions that serve to enhance customers’ experience and increase sales. Job Responsibilities: Supports the … Read more
Job Description: The key purpose of the role is to manage Cybersecurity Products, owning all aspects of the conception, creation and implementation of the Cybersecurity products & services, Planning, developing, and directing Cybersecurity product strategy and roadmap, collaborating with the sales and account management team to maximize revenue opportunities in Cybersecurity services, and ensures the … Read more
Job Description: The purpose of this position is to provide a comprehensive administrative and clerical support to the to the team and individual members of staff in order to facilitate and support team’s day-to-day tasks and support the efficient delivery of the team’s key objectives. Job Responsibilities: Provide administrative support for meetings including minute taking, … Read more
Job Description: To implement, monitor and maintain the “assigned safety functions” related to “Air Arabia Safety Management System” in the respective areas of operation; utilizes “Safety Reports” to generate needed statistics in line with Air Arabia adopted policies and procedures. Job Responsibilities: Keeps abreast of current occupational legislation and requirements to ensure the workplace is … Read more
Job Description: We are looking for UAE Nationals who can be part of our customer service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to any area across the group that provides either front-line or behind the scenes customer care. Whether … Read more
Job Description: We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working … Read more
Job Responsibilities: Share periodically the findings and work with the respective stakeholders to fix the identified gaps/pain points Monitor the resolution of customer complaints, within given timescales in coordination with internal stakeholder / external vendor. Identify areas for improvement in the quality of complaints handling and work with respective stakeholders to address Oversee complaints root … Read more
Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in, gates, transfer desk, special handling and FMU) that is consistent with Dnata’s high service standards. Job Responsibilities: Always adhere to the set service standards and procedures so that the passengers are handled … Read more