Website First Abu Dhabi Bank (FAB)

Job Responsibilities:

Share periodically the findings and work with the respective stakeholders to fix the identified gaps/pain points
Monitor the resolution of customer complaints, within given timescales in coordination with internal stakeholder / external vendor.
Identify areas for improvement in the quality of complaints handling and work with respective stakeholders to address
Oversee complaints root cause analysis including service requests and complaints.
To deliver a high quality comprehensive and consistent approach to dealing with complaints, request, and inquiries across Magnati
Monitor and improve trends in complaints, request and inquiries volume and react immediately in case of any unusual
Promote governance development within and ensure feedback to the Divisions

Job Requirements:

5+ years in areas covering customer service
Proven delivery of working with customer service and complaint handling
Proven expertise on Team Management and Operational Expertise in Cards & Payments.
Experienced in complaint handling and RCA
Ability to develop strong professional relationships between Team and other units
Leadership and Team Management Skills

Company: First Abu Dhabi Bank (FAB)

Vacancy Type: Full Time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

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