Website dnata
Job Description:
To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in, gates, transfer desk, special handling and FMU) that is consistent with Dnata’s high service standards.
Job Responsibilities:
- Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
- Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing.
- Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.
- Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty.
Job Requirements:
- 2 + years experience in a Customer Service role.
- Vocational or Diploma (12+2 or equivalent) desirable but not required
- Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures
- Fluency in French, Spanish, German, Italian, Arabic, Russian, Mandarin, Japanese
- Reservation and ticketing experience (is adventagous)
- Some roles require one or more of the following:
- Proficiency in spoken and written English.
- O Levels or equivalent.
Job Details:
Company: dnata
Vacancy Type: Part Time
Job Location: Dubai, UAE
Application Deadline: N/A
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