Job Description: This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out. Job Responsibilities: Speed is … Read more
Job Description: To serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximize guest satisfaction, and hotel revenue. The Reservation Agent captures details from the incoming calls and coordinates each reservation to … Read more
Job Description: To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. Job Responsibilities: Maintain cashier float and ensure accurate daily report of all money received Attend to guests’ request of using the service of safety box at all times … Read more
Job Description: Passionate about being the central information contact for guest services and inquiries? Take your career to a whole new level with us and join our Front Office team. Job Responsibilities: Follows up on all guest queries with the respective departments whom are involved to satisfactorily attend to the request. Follow up on any … Read more
Job Description: To be responsible for all activities relevant to Sofitel Club guests such as the reception, private check in / out, cashiering, foreign exchange and assisting guests with inquiries. Job Responsibilities: Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system Liaise closely with Butlers to … Read more
Job Description: The ideal candidate will have excellent customer service skills and be able to handle customer inquiries in a professional and friendly manner. You will be responsible for making reservations, providing information about the hotel, assisting with guest check-in, and handling payments. Job Responsibilities: Answering questions about the hotel and surrounding area Updating records … Read more
Job Description: The Club Intercontinental Agent will be directly reporting to the Club Manager/Supervisor and will be responsible for all activities relevant to the Front Office Desk in the Club Lounge. This includes the reception of all guests, check-in/out, and assisting with any other inquiries, holding a strong focus on VIP-guests and loyalty recognition. Job … Read more
Job Description: To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries. Job Responsibilities: Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special … Read more
Job Description: As Concierge you are responsible for providing accurate information concerning hotel facilities, venues and functions and a general handling of guest inquiries. Supervises the issuance of keys, mail, messages, telegrams and parcels to the guests and promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and … Read more
Job Description: Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space … Read more