Website World Security
Job Responsibilities:
- Coordinate with IT Helpdesk to resolve user hardware / software issues on desktops / laptops.
- Interact internally/externally with all end users and customers on a daily basis to achieve department/work unit goals and initiatives.
- Resolve problems related to network printers and escalated major printer issues.
- Provide L1 & L2 level technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective desk side support to users.
- Assist in creating operational documents, training materials, help subsystems, user documentation and technical project documentation, as required and make recommendations on technical issues for process improvement.
- Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program & IT Standards, policies for future reference and retrieval.
- Provide daily status updates on helpdesk issues / requests and calls attended to management for review and decision making.
Job Requirements:
- Knowledge of IT Service Support Functions.
- Bachelor’s Degree in IT with 3+ years UAE Experience
- Knowledge of IT Systems/Architecture
- Excellent English & Arabic Communication Skills
Job Details:
Company: World Security
Vacancy Type: Full Time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
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