Website Rotana
Job Description:
As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.
Job Responsibilities:
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
- Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
- Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
Job Requirements:
- You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
- Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
Job Details:
Company: Rotana
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
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