Website QNB
Job Description:
The incumbent will assist the Manager – Service Quality (SQ) in developing and implementing the service quality plan/ initiatives for Retail Banking in order to continuously improve the quality of service imparted to retail customers and thereby provide a competitive edge to the Group over its competitors.
Job Responsibilities:
- Assist in Liaise on continual basis with the other related units/ departments within the Group to obtain information regarding customer feedback/ complaints on timely basis.
- Assist the manager- Service Quality in his efforts to keep customer attrition to a minimum and improve usage of the Group’s products and services by ensuring high standards of service quality, thereby resulting in growth in business.
- Provide inputs to the Manager – Service Quality in the creation of Key Performance Indicators (KPIs) for monitoring service quality efforts/ initiatives and monitor their achievements on a periodic basis.
- Assist the Manager – Service Quality in the development and implementation of the Group’s Service Quality strategy/ plan.
Job Requirements:
- Possess good knowledge of service quality related issues, standards and the latest trends with respect to measurement/ assessment of service quality.
Qualification & Experience:
- Education Certificates – Degree
Job Details:
Company: QNB
Vacancy Type: Full Time
Job Location: Doha, Qatar
Application Deadline: N/A
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