Website Hilton
Job Description:
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Job Responsibilities:
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Job Requirements:
- Ability to work on your own and as part of a team
- Excellent grooming standards
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
Qualification & Experience:
- Completed high school certificate or equivalent
- Previous experience in a customer-focused industry
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
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