Website Hilton
Job Description:
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
Job Responsibilities:
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Job Requirements:
- Positive attitude and good communication skills
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Calm, efficient, and organized with great attention to detail
- Commitment to delivering a high level of customer service
Qualification & Experience:
- Previous experience in a customer-focused industry
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
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