Website GMG
Job Description:
The role holder is responsible for providing excellent customer service to existing as well as prospective clients by handling customer queries and complaints, and providing quality and timely resolution in line with the established guidelines.
Job Responsibilities:
- Re-directs customer inquiries to appropriate personnel within the company and who can assist in resolving the complaints/issues
- Keeps in touch with existing customers to take feedback about services being delivered, their future needs, information about competitors’ activities (pricing and offers), etc.
- Promotes good customer relations by providing customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times
- Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information
- Receives and responds to inquiries/complaints regarding the Business Unit’s services, and ensures it is resolved in a timely manner
Job Requirements:
- Arabic and Hindi language skills is an additional advantage
- Fluent in English skills (written and spoken)
Qualification & Experience:
- A minimum of 1-3 years of relevant experience
- High School/ Diploma
Job Details:
Company: GMG
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
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