Website First Abu Dhabi Bank (FAB)
Job Description:
To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
Job Responsibilities:
- Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Provide excellent customer service by attending to incoming calls within the quality guidelines
- Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
- Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
- Maintains customer records by updating customer history through service requests/complaints and Notes
- Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
Job Requirements:
- 0 – 2 years relevant experience in banking sector Knowledge, Skills, and Attributes:
- High School Minimum
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
- Excellent communication skill in English & Arabic
Job Details:
Company: First Abu Dhabi Bank (FAB)
Vacancy Type: Full Time
Job Location: Abu Dhabi, United Arab Emirates
Application Deadline: N/A
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