Etihad Careers Customer Service – Head of Revenue Management

Website Etihad Airways

Job Description:

As Head of Innovation & Solutions you will be the value creator with innovative solutions to drive best practices of retailing and airline pricing with thoughtful leadership. You will lead the teams responsible for Revenue Management (RM) systems, Operations Research, and data science to deliver business benefits of new and existing systems

Job Responsibilities:

  • Lead the research and development of new solutions with independent research and learnings from participation at various industry forums (PODS, AGIFORS, IATA). Think strategically and lead multiple teams on the delivery of solution increments to deliver revenue benefits in phases.
  • Drive maximum benefits from the use of RM systems with training for high adoption and by managing the change of new initiatives effectively. Mentor and coach direct and indirect team members in leadership and influencing various stakeholders to achieve the business and revenue objectives of solutions.
  • Mitigate the risks of transformational projects proactively using the best practices of Agile development, program management, and risk management for delivery of the revenue benefits within the budgeted costs of business cases as per the project plan.
  • Lead the department as a center of excellence in operations research, statistical modeling, and Artificial for innovative and creative solutions to generate incremental revenues.
  • Develop offer optimization as part of developing airline retailing capabilities with minimum viable products in the short term and strategic solution in the long term.

Job Requirements:

  • Experience within the aviation industry in the areas of Revenue Management, Pricing Theory, Operations Research and has presented in industry conferences like AGIFORS, PODS, INFORMS.
  • Should have prior experience in analytical and statistical analysis using tools like R, Python, SAS.
  • Minimum 8 years of experience in Revenue Management systems design, Product Management, Research and Development.
  • Has lead a team of Data Scientists on developing Machine Learning, AI models for real world airline use cases.

Job Details:

Company: Etihad Airways

Vacancy Type:  Full Time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

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