Job Description:

Manage the Global Key Account policy, global strategies, relationships with various market segments (corporate, SME, MICE, 4TMC, global online travel agent (OTA), special segments and Special markets) and position Emirates as one of the key players in these segments. Be responsible for account management, the successful completion of all global RFPs (Request for Proposal) and defining business processes to ensure profitability is maximised in line with Company’s overall objectives; success being defined through balanced and measurable objectives which should be easily communicable to key stakeholders

Job Responsibilities:

Define (with all stakeholders) a medium term and an annual key account strategy. The strategies will be implemented at a station, regional and global level and must be measurable and give a true indication of key account performance. Ensure product and segment awareness across the whole commercial organization by developing appropriate internal information bulletins, collaterals and product trainings.
Account manage global customers and partners, forming the pivotal communication point between the companies. Work with global key accounts to formulate joint medium term and annual strategies, jointly writing business/marketing plans outlining how the relationship will develop. Implement business plans, monitoring and exploring opportunities throughout the year, and reporting progress at predefined intervals to key stakeholders. Strategically position and develop the various market segments and position Emirates as one of the key players.
Define service standards, points of contact and responsibilities with head office and stations. Bring together stakeholders from all parties to ensure the productive and efficient development of the key account. Set policy to define the approach and structure towards global and regional key accounts. Clearly define the parameters for qualification and acceptance to prevent wastage of resources being deployed on low yielding accounts, with little potential.

Job Requirements:

Ability to adapt and respond quickly to a fast changing IT environment where the business requirements need to be translated to project charters.
Systematic and logical approach to problem solving and a capacity to work around problems.
Strong people, team management and leadership skills preferably in a multi-cultural environment.
Ability to communicate, negotiate and influence effectively.

Qualification & Experience:

Experience in cross-functional project management and systems implementation would be an asset.
Experience in the airline industry, in a sales or distribution position. Specific experience of the sales environment of the airline industry, including an understanding of the Internet, Direct Sales, key accounts & Marketing and process development.

Job Details:

Company: Emirates Group

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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