Job Description:

Luxury service background essential, ideally with previous experience of handling villas and butlers
Track all kinds of guest preferences from several channels and sources and maintain the database
Energized personality that interacts with guests without effort
Manage a Guest Experience Team consisting of Guest Experience Agents and Butlers (ca. 10 people)

Job Responsibilities:

Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Track amenities cost and prepare monthly report
Ensure guests are receiving personalized services
Ensure all guest amenity standards are in place and followed up
Maintain and update the hotel’s VIP list.
Track and analyse guest feedback and propose actions to be taken for improvement.
Prepare monthly reports on guest satisfaction scores and trends within the department
Practice hyper collaboration between all departments to ensure amazing stays of our guests
Ensure guests are properly greeted upon their arrival, especially VIP guests
Work with various systems at the same time (Opera PMS, Outlook, MessageBox, Anantara App, Loyalty Systems, ReviewPro)
Development and implementation of new initiatives to improve the guest experience

Qualification & Experience:

3-5 years in related experience or Minimum of 2 years experience in the same role.

Job Details:

Company: Anantara Hotels, Resorts and Spas

Vacancy Type: Full Time

Job Location: Abu Dhabi, UAE

Application Deadline: N/A

Apply Here

Jobarabic.com

Report Job