Website Amazon
Job Description:
The hub provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with English and Arabic (Tier 1) to join the new Shared Services Center in Dubai. Reporting into an HR Shared Services Tier 1 Team Leader, the teams provide first point of contact for employees and managers via phone, email and instant messaging (Contact Center Environment).
Job Responsibilities:
- Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved
- Be part of a team that actively seeks customer feedback to improve levels of service
- Participation in the continuous improvement of HR processes.
- Receive queries via phone in English and Arabic, email or chat and log contacts into the shared service case management system
Job Requirements:
- Has an experience in a HR Shared Service Environment.
- Bachelor’s degree required from an accredited university
- Ability to read write and speak Arabic is a must
- Has worked in a Call Center environment
- Has an HR Experience
- Has an experience in PeopleSoft
- Experience with Call handling and HR Case Management tool is mandatory
Job Details:
Company: Amazon
Vacancy Type: Full Time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
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