Website Air Arabia

Job Description:

To support the Contact Center section across the entire network by handling customers inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers experience ensuring productivity is in line with set measures and companys adopted policies and procedures.

Job Responsibilities:

Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
Provides accurate information about the companys products and services; processes travel bookings, modifications and cancellations on reservations.
Handles customers complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
Promotes the companys products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
Handles customers enquiries, requests and complaints in a positive effective manner whilst ensuring companys branding and corporate image are reflected in a positive manner and as per approved quality standards.
Responds to customers incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.

Job Requirements:

High School/Diploma or equivalent.
Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
Capable of understanding customers problems and direct them in the right channel.
Ability to work for long hours and under pressure.
Capability of understanding market trends and channeling them leading to effective customer care solutions
Capable of using technology systems and tools such as Microsoft Office.
Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Managers approval only).

Job Details:

Company: Air Arabia

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

Jobarabic.com

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