Website Accor
Job Description:
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
Job Responsibilities:
- Keeps abreast of all modifications to accounting policies and procedures
- Cashes hotel guests’ personal and travelers checks and assists with currency exchange
- Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
- Register and room all Raffles Club guest arrivals according to established procedures
- Attend to guest’s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
- Maintains cashier float and ensure accurate daily report of all money received
- Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system
- Greet guests at all times in a friendly and helpful manner
Job Requirements:
- Good knowledge of Front Office
- Ability to work cohesively as a team with a multi-cultural workforce
- High level of integrity, enthusiasm, dedication, support for continuous improvement
- Excellent communication skills in English and Chinese
Qualification & Experience:
- Minimum 1 – 2 years’ relevant experience in customer service/guest relations
- Post-Secondary school education or Diploma from School for Tourism & Hotel Management
Job Details:
Company: Accor
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
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